Our Concept

What is Golfeen?

Golfeen is a third generation travel portal that allows golf travelers to meet golf suppliers (vendors) on the same platform. Golfeen does not only act as a meeting place but enables travelers to reserve any component directly with the suppliers; thanks to its sophisticated interactive technology. This is the latest trend on the internet to provide technology platforms where consumers meet the suppliers, compare products and purchase directly from the supplier. “Amazon” has been the developer and pioneer of this concept whilst in travel industry “Travel Republic” has been one of a number of companies that have adopted it. Golfeen is established to apply this concept to golf travel.

 

How does it work?

Vinet America provides this technology to Golfeen as well as providing the golf components through its technology that directly interfaces with golf vendors.  The airlines or their authorized agents provide scheduled flights directly and the payments are made directly by the customers to the airlines or their authorized agents.  Same goes for charter flights.  The charter flight operator provides its product directly to the customer and collects the payments. Accommodation components of the packages are provided by hotel consolidators or by hotels themselves.

For each destination Golfeen will provide the necessary environment for every supplier and will enable them to provide their offers directly, thus providing savings to the consumer.  It is Golfeen’s principle to encourage suppliers to provide their best and most competitive products by assisting them technologically and operationally for the benefit of the golf traveler.

 

Peace of mind

All flight payments are made directly to the airline or its authorized agent or to charter operator directly and the relevant carriers issue flight tickets to the customer.  The airlines, agents and operators are regulated and controlled by the rules and authorities of the industry in each county.            

All golf fees are paid to Vinet America, which in turn distributes and pays to the related golf clubs.  The terms and conditions for golf payments are in line with the terms and conditions of each club.  No charges are made to the customer until a final confirmation for the exact tee time arrives from the golf club.  In cases where there is time difference between collection of payment from the customer and the remittance to the golf club, Vinet America without any exception will not have the right to access these funds.

All hotel payments are made directly either to hotels or the accommodation aggregators. In case of accommodation aggregators, the payments are made to the hotel after receiving the final confirmation. No charges are made to the customer until a final confirmation for the booking arrives from hotel.  In cases where there is time difference between collection of payment from the customer and the remittance to the hotel or the hotel aggregators, the aggregators without any exception will not have the right to access these funds.

 

Reservations

Each component has its own reservation method and the charges are made accordingly. Flights are reserved under the terms and conditions of the airline, authorized agent or charter (tour) operator. Some fares are special fares and airlines require immediate payment.  These fares are likely to be non-refundable.  In such cases you must ensure that you have final confirmation for other components of travel such as golf and/or hotel before booking flight. Flight tickets are directly provided by the airline, authorized agent or charter (tour) operator.

Final reservations of tee times are subject to reconfirmation by the golf club.  This is due to the fact that exact tee time is provided for your reservation. Unlike other golf operators and golf reservation sites, at Golfeen you are only charged after receiving the exact day and time of your tee time. When you are charged you have the final confirmation and details. Should there be any need for any variation to be made to tee times you will be asked for approval before any charge is made for the new tee time. For certain periods, especially during high season, the displayed tee times in search results may be on “request” basis; this means the golf club requires an inquiry to check the availability of the specific tee time. In this case the tee times are displayed in red. After your selection an immediate automated email will be sent to the golf club and it may take up to one business day for confirmation to be received.  In case the tee time of your selection is not available then you will be provided with alternatives.  Again no charges are made until there is a confirmation between you and the golf club of the final agreed tee time. Please remember that once your reservation is reconfirmed and you are charged, you have confirmation of your exact tee times which are not changeable by the course.  Perhaps you should check if obtaining exact tee times is possible with other golf reservation providers?    

Hotel reservations are based on the availability received from hotels. Golfeen automatically suggests accommodation alternatives when you select your golf tee times. You can decide, choose and reserve any of the available alternatives. Thanks to the sophisticated technology at Golfeen you will be shown if a particular golf offer is eligible for discounted accommodation rates.  This feature provides you with the most cost effective accommodation options. Again no charges will be made until the hotel confirms your final booking.  The hotel room(s) will be reserved for you without charge if it is linked to a golf reservation, and the final confirmation for the golf component is still expected. In case a hotel reservation is made with providers other than the ones on Golfeen, some golf clubs reserve the right to reject a golf reservation as a matter of policy. It is important to note this is not a Golfeen policy (and we cannot say that we necessarily agree with it) but we respect the policy of golf clubs.  It is Golfeen’s principle to pass to the consumer vendors’ terms as well as their offers. This policy that is enforced by some of the golf clubs is no exception. 

 
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